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Thermo Fisher Scientific

Technical Application Scientist (m/f/d) Sequencing

  • Online seit 14.07.2021
  • 210714-478959
  • Absolventenjobs

Beschreibung

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

We are currently recruiting for a

Technical Application Scientist (m/f/d) Sequencing

Location: Darmstadt

As a Technical Application Scientist, you won’t become bored: Apart from having very interesting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to interact with many different departments and colleagues to solve inquiries. Inquiries may be received via telephone or email.

You’ll prove yourself as creative and flexible every day, looking for fast and effective solutions. At the same time, it is important to keep on learning, to share experience and knowledge with other colleagues and be always aware of new products and solutions.

Technical Support is a place where diversity and inclusion are valued. It contributes to a great team spirit and teamwork, which is the key of our success to deliver great customer experience.

Key Responsibilities:

  • Provides technical support for Life Sciece products and services by answering customer technical inquiries. Inquiries may be received via telephone, or email
  • Provides complete customer support on technical issues by utilising all available resources. Escalates issues or problems when warranted
  • Demonstrates proficiency in using all required computer systems and databases
  • Records and manages customer complaints on technical and quality issues. Troubleshoots, provides advice or solutions to problems, and arranges credits or replacement products as required
  • Tracks product related issues and escalates issues when needed.
  • Participates in customer notifications on product quality issues as required.
  • Develops technological and product expertise within one or more key business areas while staying up to date in all of the company’s business areas
  • Contributes to departmental and team meetings
  • Position determines own practices and procedures and contributes to the development of new concepts
  • Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.

Anforderungsprofil

Required Qualifications:

  • A Master’s degree or preferably PhD. in molecular biology or related field; post-doctoral experience is a plus
  • Experience in clinical research or diagnostics
  • Extensive laboratory experience required with focus on Sequencing techniques (Sanger and/or NGS), Microarray experience is a plus
  • Proven ability to quickly learn large amounts of new, complex technical information required
  • Fluent in German (min. level C1) and English is mandatory, French as an additional language skill is a plus
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues is required
  • Ability to manage multiple priorities required; problem-solving ability required
  • Computer literacy, including spreadsheet, database, and word processing applications

Hear from Mai a Technical Applications Scientist on her role and how she uses her problem-solving skills to help move science forward by providing the right solutions to customers: https://www.youtube.com/watch? v=z4aV8NnZxwY&feature=youtu.be

We offer:

  • Employment with an innovative, future-oriented organization
  • Outstanding career and development prospects
  • Company pension scheme and other fringe benefits
  • Exciting company culture which stands for integrity, intensity, involvement and innovation

This is a full-time position on a 1-year contract with the possibility of extension.

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected Status.

Anzeigendaten

Art der Beschäftigung
Vollzeit
Zeitraum der Beschäftigung
1-year contract with the possibility of extension
Bewerbungslink
https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25196&siteid=5146&jobid=2813033#jobDetails=2813033_5146

Firmenkontaktdaten

Firmenname
Thermo Fisher Scientific
Standort
64283 Darmstadt, Deutschland
Kontaktperson
Career Team
Webseite
https://jobs.thermofisher.com/

Kontakt

Career Team

Einsatzort

Thermo Fisher Scientific

https://jobs.thermofisher.com/

64283 Darmstadt
Deutschland